Stay in Control

Committed to safe play and player welfare, our Responsible Gambling page explains how we support Canadians in maintaining control and enjoying gambling responsibly. Clear policies, practical tools, and empathetic support are embedded into our services so players can set personal limits, take breaks, or seek help when needed. By combining robust account controls with accessible information and referrals to professional services, we aim to make gambling an entertaining activity while reducing harm and supporting anyone who may be experiencing difficulties.

Tropez Responsible Gambling Principles

Our approach to responsible gambling centres on prevention, transparency, and responsive support. Policies are designed to protect vulnerable players, promote informed decision-making, and offer measurable tools that help manage activity. Compliance with best practices means we continuously review and improve our safeguards so that responsible play remains a fundamental part of our service for Canadian customers.

Player Protection Tools

Deposit and Loss Limits

Flexible deposit limits let players choose daily, weekly, or monthly caps in CAD to control spending. We also offer loss limits that stop play once a set threshold is reached, and these can be adjusted at any time through account settings or with assistance from our support team.

Time-Outs and Self-Exclusion

Short-term time-outs provide immediate cooling-off periods from 24 hours up to several weeks, while self-exclusion options allow longer or indefinite breaks. When self-exclusion is selected, we suspend account access and cease marketing communications for the chosen period to reduce chances of relapse.

Recognizing Problematic Behaviour

Signs of possible gambling harm include chasing losses, abandoning other responsibilities, changes in mood or sleep, and hiding activity from family or friends. Alerts from our monitoring systems and reports from players or their representatives help us identify when someone may need intervention, and we respond with appropriate limits, outreach, or account restrictions.

Guidance for Staying in Control

Practical steps to maintain control include setting strict deposit and time limits, using reality checks to track session length, avoiding gambling under stress or impairment, and not treating gambling as a source of income. Honest self-assessment and proactive use of our account tools improve long-term control and enjoyment.

Professional Help and Support

Connections to trained counsellors and support organisations are available for anyone seeking help. We provide links and referrals to national and provincial services, including Gamblers Anonymous Canada and local problem gambling helplines. If immediate assistance is needed, contact details for provincial support resources are displayed in our responsible gambling section and our team can help guide players toward appropriate professional care.