Jeu responsable

At Tropez we take responsible gambling seriously. We want play to remain safe and controlled, so we provide practical tools and clear information to help you manage your activity. If you ever feel play is getting out of hand, we encourage you to use the measures below and to seek support—help is available and confidential.

Our approach to player protection

We focus on prevention, education, and easy access to controls. Our goal is to make it simple for you to set boundaries and stick to them. We train our team to recognise signs of risk and to respond sensitively when a player asks for assistance or when account activity suggests a problem.

Activity-control tools

You can access a set of self‑service tools in your account dashboard. These are designed to give you immediate control over your play without needing to contact support. Tools include deposit limits, loss limits, session reminders, and temporary account holds.

Deposit limits

Set daily, weekly, or monthly deposit limits to manage how much you add to your account. Limits can be adjusted from your profile, but increases are subject to a cooling-off period to prevent impulsive changes. Minimum and maximum values vary by method and region.

Loss limits

Loss limits let you cap net losses over a chosen period. Once the limit is reached, further play is blocked until the period ends or you reduce activity after a rethink period. Loss limits are a practical way to protect your bankroll and keep play within planned spending.

Time limits, account breaks and self-exclusion

Choose short breaks using time-outs for 24 hours to several weeks if you need a pause. For longer protection, self-exclusion closes your account for a set time or indefinitely. During self-exclusion we will stop marketing contact and restrict access in line with your choice.

Recognising problematic behaviour

Warning signs include: chasing losses, playing longer than intended, borrowing to fund play, neglecting work or relationships, or hiding activity. If you notice these patterns in your own behaviour or someone else’s, it is important to act early and use available safeguards.

Practical tips to stay in control

Set a budget before you play and stick to it. Use deposit and loss limits, enable session reminders, avoid playing under stress or alcohol, and keep gaming separate from essential finances. Share your plans with a trusted friend or family member for extra accountability.

Professional help and support organisations

If you need professional support, reach out to national and provincial services such as Gamblers Anonymous, Gambling Therapy, or your provincial gambling support line (for example, ConnexOntario in Ontario). These organisations offer confidential advice and treatment referrals. If you would like assistance applying controls on your account, contact [email protected].