Politique de confidentialité

This Privacy Policy explains how Tropez collects, uses and protects the personal information we receive from users in Canada. We take privacy seriously and aim to be clear about what data we gather when you create an account, play games, make payments or use our website and mobile services. This page describes the categories of data we handle, how we use it, and the choices available to you.

Types of data we collect

We collect several categories of information to operate your account and provide services:

Personal data

This includes name, date of birth, contact details (email, phone, postal address), government-issued ID where required for verification, and any other information you provide when registering or contacting us.

Technical data

We collect device and connection data such as IP address, browser type, operating system, device identifiers, and log information to help secure accounts and improve site performance.

Transactional data

Information about deposits, withdrawals, wagers, wins, losses, payment method details and transaction dates. We also record account activity and support interactions to manage your account and resolve enquiries.

How we use your information

We use data to create and manage your account, process payments, carry out identity and anti-fraud checks, meet legal obligations, and provide customer support. We also use data to monitor play for responsible gambling, enforce our terms, and communicate service messages or updates relevant to your account.

With your consent we may use contact details for marketing and promotional messages. You can opt out of marketing at any time through your account settings or by contacting [email protected].

Data protection practices

We protect personal information through access controls, secure servers, encryption for data in transit and at rest where appropriate, and regular security reviews. Access to personal data is limited to staff and service providers who need it for business purposes. We retain information only as long as needed to provide services, comply with legal requirements, or resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to keep you signed in, remember preferences, analyze site usage, and serve limited functional advertising. Some cookies are essential for basic site operation, while others support analytics and performance. You can manage cookie preferences in your browser or via the cookie settings on our site.

User rights

Residents of Canada have rights to access personal information we hold about them, request correction of inaccurate information, and request deletion where permitted by law. You may also object to certain uses, request restriction of processing, or withdraw consent for marketing communications.

Access, correction and deletion of data

To request access, correction or deletion, sign in to your account and follow the privacy options or contact [email protected] with details of your request. We will respond within a reasonable time and may need to verify your identity before fulfilling requests. Some data may be retained where required by law or for legitimate business purposes such as fraud prevention.

Information sharing and third parties

We may share information with service providers who support payments, identity verification, customer support, hosting, analytics and fraud prevention. We also disclose information when required by law or to protect our rights. Third parties are contractually obliged to protect personal information and use it only for the purposes we specify.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified through your account. Please check this page periodically to stay informed about how we handle your information.