Reach out to us

Need help? Our support team is ready to assist with account questions, verification needs, payment or withdrawal queries, technical issues, and general feedback. Reach out via live chat, email or phone for quick, practical help from staff familiar with Canadian payments and rules. We also handle privacy, security and billing requests and will walk you through verification steps. Support is available in English and aims for prompt replies.

Department	Contact
Customer support	[email protected] (live chat; typical reply under 10 minutes; quickest channel for account issues)
General enquiries	[email protected] (email replies within 24 hours; general questions)
Affiliate enquiries	[email protected] (partner team; response in 48 hours; manager assigned for approved partners)
Phone	+1 416 538 2749 (Toronto line; Mon-Fri, 09:00-22:00 ET)
Working hours	Mon-Fri, 09:00-22:00 ET; Sat-Sun, 10:00-18:00 ET (support and phone hours)

Contact by email

Email is the best way to reach us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID to help us resolve your case faster. Expect a reply within business hours.

Submit your enquiry

Name

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Response Time

At Tropez our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature. If you need help with account verification, payments, or bonus questions, we’ll keep you updated by email and via live chat until the issue is resolved.

Feedback

Have feedback for Tropez? We’d love to hear your suggestions and ideas to make the site better for Canadian players. Send comments about games, payments, bonuses, or usability - every message is reviewed by our team and used to improve the service and user experience. Your input helps shape updates and features, so please get in touch with any thoughts.