Tropez Casino Terms and Conditions
Welcome to Tropez. This Terms and Conditions page explains the rules that govern use of our platform and describes the legal relationship between our company and people who register, deposit, and play with us. The following provisions cover account management, eligibility, acceptable use, promotions, banking, dispute resolution, and how we update these terms. Please read carefully and maintain access to the email address associated with your account so we can communicate important notices or requests for verification.
Account Responsibilities
Registration and Verification
Accurate and truthful information must be provided during registration, and we require identity and address verification in line with our KYC and anti-money laundering obligations. Document requests may be made at any time and must be completed before the first withdrawal. Temporary holds on funds or account suspension can occur while verification or investigations are pending.
Account Security and Conduct
Passwords and authentication credentials are for individual use only, and account holders are responsible for all activity under their account. Prompt notification to our support team is required in the event of suspected unauthorized access. We reserve the right to close, limit, or suspend accounts that are compromised or used in breach of these terms.
Eligibility Requirements
Age and Jurisdiction
Access to our services is restricted to persons of legal gambling age in their jurisdiction - generally 18 or 19 years in Canada depending on province. Registration from jurisdictions where we are prohibited, such as the United States and other restricted territories, is not permitted and we may refuse or close accounts in breach of local law.
Single Account Rule
Only one account is permitted per person, household, and where applicable per device or IP. Duplicate accounts may be merged or closed and associated funds or bonuses forfeited. Use of another person’s payment method without authorization is prohibited.
Acceptable Use of the Service
Our platform must be used lawfully and in good faith. Activities including fraud, collusion, bonus abuse, chargeback fraud, use of bots or automated play, and attempts to manipulate game outcomes are strictly prohibited. We may monitor gameplay patterns and take action if behaviour suggests breaches of these rules.
Bonus and Promotion Rules
Promotional offers are subject to specific terms which govern eligibility, wagering requirements, contribution rates by game type, maximum bet limits during bonus play, and expiry periods. Only one welcome offer per customer is allowed unless otherwise stated. Abuse of promotions may lead to bonus cancellation and withholding of winnings. We retain discretion to amend or withdraw promotions in compliance with applicable regulation.
Deposits and Withdrawals
We support CAD-friendly payment methods and set minimum and maximum limits per method. Deposits are usually credited instantly, while withdrawals require completed verification and are processed according to the chosen method - e-wallets are generally fastest and card or bank transfers may take longer. We do not permit chargebacks on settled transactions and may deduct fees imposed by payment providers. Withdrawal limits and verification procedures are applied to reduce risk and comply with regulatory obligations.
Dispute Handling
Customer concerns should be submitted to our support team via the contact channels listed on the site. We will investigate and respond within a reasonable timeframe and may request supporting evidence. If a resolution cannot be reached, matters may be referred to the Malta Gaming Authority or other competent regulatory bodies as appropriate, and disputes are governed by the applicable law stated in your account agreement.
Updates to the Terms
Terms and Conditions may be updated from time to time. Notice of material changes will be provided via the site or email and most changes take effect 30 days after notice unless immediate action is required for security or legal reasons. Continued use of our services after publication of revised terms constitutes acceptance of those changes, and historic versions are available upon request.