Privacy, and Data Policy

Protecting player privacy and personal information is a core responsibility at Tropez. This page explains how we collect, process, retain, and safeguard information about visitors and account holders, and describes the choices available to individuals regarding their data. Clear examples of the types of data we handle, the purposes for which we use it, our security practices, and rights to access or correct information are included so Canadian players understand how we manage privacy in a transparent and compliant manner.

Types of data we collect

Personal data includes name, date of birth, residential address, email, phone number, and government-issued identification needed to verify identity. Technical data covers IP address, device information, browser type, and connection logs. Transactional data refers to deposit and withdrawal records, payment method details, account balance and wagering history. We may also collect communication records when you contact support and optional marketing preferences when you consent to receive offers.

How we use information

Account management, identity verification, and fraud prevention are primary uses of collected data. Payment processing and transaction reporting require access to transactional details. We also use information to comply with legal and regulatory obligations, including anti-money-laundering checks and age verification. Operational purposes such as maintaining service availability, troubleshooting technical issues, and improving security practices rely on aggregated and technical data. Where explicit consent is provided, we may use contact details to send account-related notices and optional service communications.

Data protection and security practices

Industry-standard encryption and secure protocols are employed to protect data in transit and at rest. Access to personal information is restricted to authorized personnel who require it to perform their duties, and multifactor authentication and role-based controls help limit exposure. Regular security audits, vulnerability scanning, and third-party assessments support our ongoing risk management. Retention periods are based on legal requirements and business needs, after which we securely dispose of or anonymize data.

Cookies and tracking technologies

Cookies, web beacons, and similar technologies are used to ensure site functionality, remember session settings, and analyse site performance. Functional cookies enable login and transactional flows, while analytical cookies help us understand usage patterns and improve services. Where tracking involves third-party analytics or advertising partners, we provide information about those providers and obtain consent where required by applicable law.

User rights regarding personal data

Individuals may request access to the personal data we hold about them, ask for corrections to inaccurate information, and request deletion where retention is not required for legal or regulatory purposes. Requests can be submitted through account settings or by contacting support, and we respond within applicable legal timeframes. Users may also withdraw consent to optional communications and adjust privacy or marketing preferences in their account.

Data sharing and third parties

We share information with payment processors, identity verification services, regulatory authorities, and trusted service providers that perform activities on our behalf. Such third parties are contractually required to process data only as instructed and to maintain appropriate security measures. Disclosure to authorities may occur when mandated by law, regulatory requests, or to prevent harm and fraud.

Updates to this privacy policy

Policy updates may be made to reflect legal, operational, or technological changes. Material revisions will be communicated via our website or direct notice where appropriate. Continued use of our services after changes are posted constitutes acceptance of the revised policy, unless otherwise indicated by law.